This policy describes how PassSmart, (collectively, we, us, our) collects, uses, stores and discloses personal information provided to us from users of our Website. This Policy is part of our Terms and Conditions, which are incorporated by reference. All references to Website in this Policy refer to our website located at www.Passsmart.com
Introduction
We know how important it is to protect your personal information.
Personal Information means information about an identifiable individual, including, that individuals name, telephone number(s), email address(es), and, biographical details. We will only collect, use or disclose personal information in accordance with this Policy, or in accordance with laws applicable to the collection, use and disclosure of your personal information by us (Applicable Privacy Laws)
Collection and use of personal information
We collect two types of information through our Website; Personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
Personal Information
We may collect personal information such as:
a: your contact information for example your name and email address;
b: your business information for example your company name and location address
c. your profile information for example, photographs and other information you provide, such as your interests, experience, qualifications
Non-Personal Information
This is information that does not identify you as an individual. For example:
a: we may collect certain non-personal data such as the vehicle you drive, radius of your catchment area
b: we may collect and summarise customer information in an anonymised aggregate format for statistical or research purposes. We may, for example, summarise data to determine that a certain percentage of users are male and from a certain post-code area.
You may choose not to provide us with your personal information. However, if you make this choice then we may not be able to provide you with the full service that PassSmart.com can offer. For example we require your email address to provide interested pupils lesson plan notifications.
Use of personal information
We may use your personal information for a number of different business purposes, for example to:
a: create and display your online profile to users of the Website;
b: compare your profile with that of other users to provide both you and other users with potential matches.
c: provide customer support to assist with any questions or complaints;
d: conduct surveys to improve our services;
e: advise you of changes to our services, or new services that we might introduce from time to time;
f: measure and improve the effectiveness of our Website or our marketing endeavours
g: detect and protect against fraud and error;
h: track and analyse your profile to better understand your service needs
We limit the personal information we collect and use to that which is necessary to fulfill our business purposes. We will not collect, sell, distribute or use personal information for any other purposes without your further consent, as required by law.
Your consent
We will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Policy and as may be further identified at the time of collection.
Express consent
Sometimes you will be asked to give your express consent to our collection, use or disclosure of personal information for example, by being asked to check a box to indicate your consent to receive marketing communications.
Implied consent
Other times, you may provide your implied consent to our collection, use or disclosure of personal information when we can reasonably conclude that you have given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for the use of your personal information would be reasonably apparent to you for example, when you provide us with personal information through forms to update and populate your online profile, you provide us with implied consent to publish that information for other users of the Website to view.
Withdrawing your consent
You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions
Information we may collect directly from you
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.
Follow- Up and Surveys
From time to time, we may send you a follow up letter to thank you for your continued use of the PassSmart service, or we may contact you to ensure that you are completely satisfied.
We may use contact information collected online to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.
We may also contact you with information about other products offered by the Holiday Extras Group.
Our Website
Our Website can be browsed anonymously. However to engage in certain special features or functions of our Website, you may be asked to provide certain personal information, such as your email address. We use this information to create your account, contact and correspond with you about your account, respond to your inquiries, and monitor functions of our Website that you choose to use.
Advertising Campaigns
We may from time to time introduce Advertisers to our Website to serve advertisements to some or all of our users to generate revenue. We never share your personal information with our advertisers for their campaigns. However, we will use elements of your personal information to create a list of users that advertisers may want to direct their campaigns to. Advertisers may decide to serve advertisements to all of our users (General Campaigns), or to sent messages to specific segments of our user base (Direct Campaigns) based on particular personal characteristics (for example, age, sec or geographic location). In the case of Direct campaigns, we may use different elements of your personal profile to develop and display advertising content tailored to your preferences.
Matching
Our Website will use some elements of your personal information (such as your profile information or lesson plan request) to generate and send you a list of possible Learner Drivers or Driving Instructors.
Customer Support
We operate email and telephone customer support to address your questions, concerns or complaints. When you contact us we may ask personal information to help us respond to your inquiry or to verify your identity. We may monitor or record your online or telephone discussions with our customer support team for training purposes and to maintain quality of service.
Information we collect automatically
In some cases, we automatically collect certain information
Our Website
When using our Website, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Website, the internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the internet browser you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Website.
Cookies
How we use cookies
Holiday Extras uses temporary cookies (small text files stored on a user’s device such as a computer or mobile phone). We use them to identify you in a coded form, not using your personal information, to enhance the experience when you browse the site and improve the way it works.
Can we use them?
We need your permission to use cookies and will take your continued use as permission. You may delete and block all cookies from our site by changing your browser settings, but, this will affect the functionality of our website and you may not be able to access all or parts of the site.
Cookies for web metrics
We make use of a number of web analytic tools, which tell us how people use this site. They use cookies to see how often people visit the site, how long they stay, and which pages they use. We use this information to make it easier to get what you want from our site.
Cookies from social networks
We make it as easy as possible to share content and to see what content is popular on the social networks we use, so we include recommendations from popular social networks to allow people to easily share information.
When we include social ‘plugins’, those sites can use cookies. They can’t read our cookies and we can’t read theirs. The cookies they set allow them to monitor use but also lets them know whether you’re logged in. For example, if you’re logged in to Facebook, read a post by HolidayExtras and want to make a comment, you can do that straight away without having to log in again – we never know whether you’re logged in or not, as you communicate directly with Facebook, through their plugins on our site.
Cookies for Content
If we include content from other sites, such as YouTube videos, they may use cookies to track how people are using their site.
Personal Interaction Cookies
If you complete forms on our site or answer questions about your trip we may use cookies so that we can auto-?ll these details if you were to browse around the site. We may also place a cookie on your machine when you have provided your email address (provided you have opted to receive communications from us) so that next time you visit, we can send a link directly to your email to prevent you from having to complete all the details again.
Third Party Cookies
We use cookies to facilitate your feedback and support, by monitoring the frequency and timing of visits via our feedback tool. We use cookies to track and assign user journeys to ensure we are able to respond to user feedback requests. These other sites cannot read our cookies and we cannot read theirs.
Cookies for Logging In
Users that work with us log in to our Website and when they do we use cookies to identify them and track their transactions and/or journey.
Web Site Tracking Information
We may use beacons or pixel tags to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. We may then provide these reports to advertisers and others. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. For our own research purposes we may link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all fo the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.
Links to Other Websites
Our Web Site may contain links to other websites or Internet resources which are provided soley for your convenience and information. When you click on one of those links you are contacting another website or Internet resource. We have no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.
Supplementing Information
From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain accuracy of the information we collect and to help us provide a better service.
Disclosure and sharing of your information
We do not sell or license your personal information to any other party. However, in the normal course of business we may share some of your personal information with other third parties acting on our behalf or as permitted or required by Applicable Privacy Laws.
Service Providers
We may use third party service providers (for example, data management providers and/or payment processors) to manage one or more aspects of our business operations, including processing or handling of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Policy.
[By registering for our services and providing your Bank Account details and/or credit card information details. PassSmart will use these details to provide any financial statements necessary for the services. By providing us with either Bank or Credit card details you are giving your consent and authorisation for us to provide these details to payment processors and financial institutions necessary to process payments.]
Legal disclosure
We may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.
Security of personal information
The security of your information is a high priority to us. We maintain appropriate safeguards and security standards to protect your personal information whether recorded on paper or electronically against unauthorised access, disclosure or misuse. We make use of secure storage, limited access servers, firewalls and passwords and our employees are trained in the importance of maintaining security and confidentiality. Any requests upheld by relevant Applicable Privacy Laws to allow an individual the right to access and/or request the correction of errors or omissions to personal information that is in our custody or control will be managed by our customer support team. We will respond with the time allowed by Applicable Privacy Laws and will make every effort to respond as accurately and completely as possible.
Removal of your information
We keep your information for as long as is needed for legitimate business use and to meet any legal requirements.
Concerns or questions regarding our compliance
Questions or concerns regarding our compliance with this Policy may be directed to legal@Passsmart.com
